Privacy Policy

Last updated: April 2026

At Scoop He Scoop, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described here.

1. Information We Collect

We collect information to provide you with the best possible shopping experience. Here's what we may collect:

2. How We Use Your Information

Your information is used solely to deliver and improve your experience with Scoop He Scoop:

• To process and fulfil your orders, including shipping and delivery updates.
• To communicate important order or account-related information.
• To personalise your shopping experience (relevant product recommendations).
• To respond to your queries and provide customer support.
• To send promotional offers or newsletters � only with your consent.
• To improve our website, products, and services through analytics.
• To comply with legal obligations and prevent fraud.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to any third party. We may share your data only in the following limited circumstances:

• Delivery Partners � We share your name, address, and phone number with courier services (Delhivery, BlueDart, etc.) to fulfil your orders.
• Payment Processors � Payments are handled by secure third-party gateways (Razorpay, UPI). We never store full card details.
• Analytics Services � We use privacy-respecting analytics to understand website usage (e.g., Google Analytics with anonymised IPs).
• Legal Requirements � If required by law or court order, we may disclose your information to appropriate authorities.

4. Cookies & Tracking

We use cookies to enhance your browsing experience and understand how visitors use our site. Types of cookies we use:

• Essential Cookies: Required for the cart, checkout, and login to function properly.
• Analytics Cookies: Help us understand traffic and improve our site (can be disabled).
• Preference Cookies: Remember your preferences like language and region.

5. Data Security

We take the security of your personal data very seriously. We implement the following measures:

• All data transmission is encrypted via SSL (HTTPS).
• Payment information is processed through PCI-DSS compliant gateways.
• Access to your personal data is restricted to authorised staff only.
• We regularly review our security practices and update them as needed.

Despite our best efforts, no system is 100% immune to security risks. If you suspect any misuse of your data, please contact us immediately.

6. Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link.
• Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us at support@glowpalette.in.

7. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

• Email: support@glowpalette.in
• WhatsApp: +91 98765 43210 (10am � 7pm, Mon�Sat)
• Or use our Contact Page

Scoop He Scoop is operated by [Your Company Name], registered in India.